Privacy Policy

SAFFONA PRIVACY POLICY

This Privacy Policy (the “Policy”) applies to the practices of Saffona (“Saffona,” “we,” “our,” or “us”) concerning information that is obtained by and through your use of our mobile application (the “Application”) and the services provided through the Application (the “Services”).Saffona is committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information (“PII”) and the information you share. The objective of this Privacy Policy is to elaborate the types of information Saffona acquires about users of our Application and/or Services, how we obtain the information, how we use it, how can we disclose it, how you can get access to this information, and the choices you have regarding our use of, and your ability to review and correct, the information. By using the Application and/or our services, you are accepting and consenting to the use of your information as described in this Policy and you agree to be bound by this Policy. 

This Privacy Policy applies only to Saffona, you are accepting the use of your information as described in this Policy and you agree to be bound by this Policy. Please review this Policy carefully.

1. Information That You Give Us.

The only PII that the Application obtains is information that you provide us willingly. When you use the Application, we collect PII such as: 

  • Your full name
  • Email addresses
  • Mailing addresses
  • National identity card number (NIC)
  • Telephone/Mobile numbers and
  • Your Protected Health Information (“PHI”)

from you when you make a request to get information about donation of your blood plasma, or you want to get information about any donor or you want any details about any physician or comment on articles.

The information we collect may vary depending upon how you use our Services. When you choose to Enroll, you will need to provide us with health-related information. We DO NOT CHARGE anything for our services. Saffona is providing you plasma donation services as a social cause only. Therefore, we are not responsible for either of the parties (i.e the donor and the patient). Our services only involve connecting the donor and the patient, any later disputes WILL NOT BE ENTERTAINED.  WE DO NOT KNOWINGLY ENROLL OR COLLECT INFORMATION DIRECTLY FROM CHILDREN UNDER THE AGE OF EIGHTEEN.

Please keep in mind that certain features on the Application give you an opportunity to interact with us and others. These may include sharing your information while searching for a donor or a doctor, using our mobile app, commenting on an article etc. When you use these features you should be aware that any information you submit, including your name, location, health information, and email address, may be available to others. We do not protect the privacy of and are not responsible for your disclosure of any information through these interactive features, including, but not limited to information that you might post related to a minor.

Also, whenever you voluntarily disclose anyone’s personal information on publicly-viewable Applications, that information can be collected and used by others. We encourage you to exercise discretion and caution with respect to information you choose to disclose through these interactive features. When an individual chooses to post information that will be publicly disclosed, he or she is responsible for all legal consequences. We are not responsible for-information that you voluntarily post on a mobile application that can be accessed by others.

If you believe that Saffona has violated your privacy rights, you should contact us at the e-mail address provided below.  We will try to get back to you as soon as possible.

2. Other Information We Collect.

Protected Health Information (PHI)

In connecting you with a healthcare provider to provide you with their services in connection with a Visit, the Application may collect PII and PHI from you and transmit it electronically.  We will use administrative, physical, and technical safeguards to protect the security and privacy of information held in the Application. Our infrastructure is kept in a secured data center that protects from unauthorized access to the physical servers, backups and any element used to store and/or process personal data. Only authorized personnel can access the data center. Our systems and databases are backed up regularly to help protect the data in case of an uncontrollable catastrophe. The data center that stores our servers has policies and procedures in place designed to safeguard the equipment that our data is stored on. We regularly upgrade our system software to include the latest security features. Our servers are protected by a firewall system, which is designed to keep unwanted traffic or access out of our computer network. We also employ an intrusion prevention service (IPS) provided by a secured data center operated by a professional company. We also use security methods to determine the identity of each registered user, so that appropriate rights and restrictions can be enforced for that user. Reliable verification of user identity is called “authentication.” All communication between our Web server and our mobile apps is encrypted with SSL (Secure Sockets Layer) to guard against network eavesdroppers. Your password is internally encrypted in our system to prevent unauthorized access to the system. Validations are built throughout the application to capture the most reliable information.

Tracking and/or Analytics Services. We may use mobile application tracking and/or analytics services. These services may record unique mobile gestures such as tap, double-tap, zoom, pinch, scroll, swipe and tilt but do not collect PII that you do not voluntarily enter in the Application. These services do not track your browsing habits across mobile applications that do not use the same services. We are using the information collected by these services to understand user behavior and optimize Application performance.

App Beacons. We may also use app beacons in order to recognize users and assess traffic patterns, and we may include beacons in our tracking services in order to provide your PHI to our approved healthcare centers and providers.

Non-Personally Identifiable Information. We also collect non-personally Identifiable Information that is not health information in the form of statistics and information regarding Application user statistics and metrics obtained from third party devices (for example, steps, distance, calories burned, GPS coordinates, bat speed, hand speed, swing time, etc.), which may be combined with personal information you submit through the Application and/or Services so that you can fully enjoy the benefits of the Application’s tracking, monitoring, and diagnostic tools. We may also request the following optional information as part of your profile so that you can fully enjoy the features and functions of our Services: your weight, height and gender.

Mobile Device Information. Your use of the Application may also include collection of information from your mobile device.  For example, the Application may request your permission to collect location data and/or may request access to multimedia (photos or videos) stored on your mobile device.  Location data is not required for participation in activities through the Application, and you have the option of declining collection of geolocation data. If you do not wish for your location data to be shared with Saffona please respond accordingly when prompted on your mobile device, or visit your mobile device settings. Multimedia will only be collected from your device if you affirmatively select it to upload to the Application (i.e. you choose an image or video to store within the Application). Multimedia will not be shared with other Application users.

3. How We Use Your Information.

Subject to this Saffona Privacy Policy, the Terms of Service, and applicable terms and conditions, all data transmitted through the Application is owned by Saffona; provided, however, that PHI that you provide for the purpose of consulting a physician or to search a donor or patient will remain between you and the person you approach via Saffona.

Generally, we may use information in the following ways:

  • For the purposes for which you specifically provided it including, without limitation, to enable us to process and fulfill your Membership, provide the Services or other requests.
  • To communicate with an independent service provider.
  • To send you information about your relationship with us.
  • To notify you about our products, services, and special offers, except Saffona will not use PHI for marketing purposes without your prior written consent for yourself or your minor child.
  • To contact you with information that we believe will be of interest to you.
  • To enhance or develop features, products and services.
  • To allow us to personalize the content that you and others see on the Application.
  • To provide advertisers and other third parties with aggregate information about Application users and Application usage patterns.

We use non-Personally Identifiable Information for purposes such as measuring the number of users of various features of the Application, making the Application more useful to users and delivering targeted advertising and non-advertising content. We may also use non-Personally Identifiable Information (for example, statistics regarding use and metrics) for research purposes, for marketing and promotional purposes, and to develop new learning tools and solutions and we may share such information with third parties, including researchers and/or advertisers, on an aggregate and anonymous basis. We use IP addresses to analyze trends, administer the Application, track a visitor’s movement, and gather demographic information for aggregate, non-personally identifiable use.

You acknowledge that unless you request in writing otherwise, Saffona, in its sole discretion, has the right but not the obligation to store any information, whether PII or otherwise, perpetually, to the extent permitted by law. If you wish for any information about you to be removed from our database, please contact us through the contact information provided in the “Contact Us” section of our website or app. We will not use your health related information for any purpose other than to provide you with the Services and/or customer support services you request from us.

4. Sharing Your Information.

Except as otherwise described in this Privacy Policy, or if we inform you otherwise at the time of data collection and receive your consent where required, we will not sell, trade, or share your information with third parties.

We may share your information as follows:

Healthcare Providers: We will share your information with our employed and listed physician or with the patient or donor, who respond to your request. Both the parties may get in touch by the contact information they share with each other by using our Application. Any fraudulent act by either of the parties is not our responsibility. The listed medical practitioner’s treatment is subject to his own policies and procedures. Any PHI that we collect from you will be kept private and secure, as required by law.

With Affiliates: We may share your PII with affiliated companies and businesses, ensuring that your PHI will not be shared for any marketing purposes without your prior written consent, in accordance with applicable law.

With Service Providers: We may use other companies to perform services including, without limitation, facilitating some aspects of our Application ,such as, sending emails, and fulfilling purchase requests. These other companies may be supplied with or have access to your PII solely for the purpose of providing these services to you on our behalf. Such service providers shall be bound by appropriate confidentiality and security obligations, which may include, as applicable, business associate contract obligations.

With other Service Providers: We occasionally will share, on an anonymous basis, information and data on Application users with third party providers who provide targeted services, such as advertising or data analysis on our behalf. This sharing of information does NOT include any PII or PHI.

Special Circumstances: We also may disclose your PII:

    • In response to a subpoena or similar investigative demand, a court order, or other request from a law enforcement or government agency where required by applicable law.
    • When disclosure is required or allowed by law in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our Application’s terms and conditions or other agreements or policies.
    • In connection with a corporate transaction, such as the sale of all or a portion of our business, a divestiture, merger, consolidation, or asset sale, or in the event of bankruptcy, as required or allowed by law.

SPECIAL NOTICE FOR USERS OF THE APPLICATION: IF YOU ELECT TO MAKE YOUR PROFILE (OR THAT OF A MINOR OR FAMILY MEMBER) VIEWABLE BY PROVIDERS, ALL INFORMATION (EXCLUDING PERSONAL CONTACT INFORMATION) THAT YOU INCLUDE IN THAT PROFILE MAY BE VIEWED BY PROVIDERS. YOU SHOULD NOT ENTER ANY INFORMATION IN THE PROFILE THAT YOU (OR ANOTHER PERSON) WISH TO REMAIN CONFIDENTIAL. A PROVIDER WILL NOT BE ABLE TO CONTACT YOU EXCEPT THROUGH THE PERSONAL CONTACT INFORMATION YOU PROVIDE THROUGH THE APPLICATION. WE ARE NOT RESPONSIBLE FOR THE RETENTION, USE OR PRIVACY PRACTICES OF THE CONTRACTED PROVIDERS AFTER THEY HAVE RECEIVED YOUR INFORMATION.

5. How to Access or Update Your Information.

You Will have access to your profile to review and update your personal information that Saffona may handle for you through your Application account by visiting the account management section on the App. You can also review and update your personal information by contacting us at the email address provided in the “Contact Us” section of our website or App.

6. How We Protect Your Information.

We use commercially reasonable administrative, technical, and physical measures to safeguard PII and PHI in our possession against loss, theft and unauthorized use, disclosure or modification. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet or mobile applications is 100% secure, however. Therefore, while we strive to make all reasonable efforts to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the unlikely event of a data breach, you will be notified as soon as reasonably possible, in accordance with applicable law. Furthermore, we are not responsible for any breach of security or for any actions of any third parties that receive the information, including without limitation any breach of security or for any actions of a contracted provider.

7. Changes to Our Privacy Policy.

From time to time we may revise this Privacy Policy. If we make revision, those changes will be posted in this Privacy Policy and the effective date will be mentioned at the end of the Privacy Policy. Therefore, you should review it periodically so that you are up to date on our most current policies. If we make material changes to our practices regarding use of your PII or PHI, your PII or PHI will continue to be governed by the Privacy Policy under which it was subject prior to those changes, unless you have been provided notice of, and have not objected to, the changes.

8. Children’s Online Privacy Protection Act.

We support the Children’s Online Privacy Protection and we do not knowingly collect information from children under the age of 18, nor do we share such information with third parties. Children under the age of 18 may not use the Application. If you seek a health provider or donor for a minor, you will be responsible for providing information related to the minor.

9. Links to Third Party Sites.

Our Application may contain links to websites or applications operated and maintained by third-parties, over which we have no control. Privacy policies for these third-party sites and applications may be different from our Privacy Policy. You access these third-party sites and applications at your own risk. You should always read the privacy policy of a linked site or applications before disclosing any personal information on such site and/or through such applications. Saffona is not responsible for information you submit to third-parties.

10. How to Contact Us.

If you have any questions, comments or concerns about our Privacy Policy, you may contact us at hello@saffona.com or from our “Contact Us” page on our website or App.